Privacy Policy

Effective Date: November 12, 2025

This Privacy Policy describes how EPTH PTE. LTD. (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our website duoninilaundry.com (the “Service”).

1. Information We Collect

We may collect personal data including your name, email address, phone number, address, and payment information when you interact with our Service. We may also collect non-personal information such as browser type, operating system, and usage statistics.

2. Purpose of Collecting Personal Data

We collect personal data to provide you with a smooth, secure, and personalized experience. Specifically, we may collect, use, and disclose your personal data for the following purposes:

• Service Delivery – To provide, operate, and maintain our laundry and cleaning services, including order processing, delivery arrangements, and customer support.
• Account Management – To manage your account registration, authentication, and communication preferences.
• Customer Support – To respond to inquiries, feedback, or service-related issues efficiently.
• Payments & Billing – To process payments, send invoices, and manage transactional records securely.
• Marketing & Promotions – To inform you of promotions, offers, or new services (only with your consent).
• Service Improvement – To analyze usage trends and improve the performance and quality of our services.
• Legal & Compliance – To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from authorities.
• Security & Fraud Prevention – To protect our systems, users, and business from unauthorized access, fraud, or other security threats.

3. How We Use Your Information

Your information is used to provide and improve our services, process your transactions, respond to your inquiries, and communicate with you about updates or promotions. We may also use it to comply with legal obligations and prevent fraudulent activity.

3. Sharing of Information

We do not sell your personal information. We may share it with trusted third parties who assist in our operations (e.g., payment processors, delivery partners, or IT service providers) under confidentiality agreements. We may also disclose data if required by law under the Singapore PDPA.

4. Cookies

We use cookies to improve user experience and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect certain functionalities of our website.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

No Sharing of Personal Data

We value your trust and are committed to safeguarding your privacy. EPTH PTE. LTD. does not share, sell, rent, or disclose your personal data to any third parties — now or in the future — except where it is necessary to provide our services (such as payment processing or delivery) or required by law.

All data shared with authorized service providers is handled under strict confidentiality and solely for the purpose of performing services on our behalf. These partners are contractually obligated to comply with the Singapore Personal Data Protection Act (PDPA) and maintain the same level of data protection standards.

Data Retention and Storage Duration

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Specifically:

• Customer Records – Retained for up to 7 years after the last transaction to comply with accounting and legal requirements.
• Account Information – Retained as long as your account remains active or until you request deletion.
• Marketing Data – Retained until you withdraw your consent or unsubscribe from marketing communications.
• Operational and Log Data – Retained for a limited period (typically 6–24 months) for security, troubleshooting, and audit purposes.
• Legal Obligations – Certain information may be retained for longer periods if necessary to comply with law enforcement, taxation, or contractual requirements.

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

Payment Security

All online payments made through duoninilaundry.com are processed securely via Omise Payments, our trusted payment gateway provider.

EPTH PTE. LTD. does not store, process, or have access to customers’ full credit card details at any time.

In compliance with Omise’s Payment Policy and PCI DSS (Payment Card Industry Data Security Standards), merchants are strictly prohibited from storing any credit or debit card information on their servers or systems.

All transactions are encrypted and processed directly by Omise Payments to ensure the highest level of security and data protection for our customers.

6. Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online platform is entirely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under the Singapore PDPA, you have the right to request access, correction, or withdrawal of consent for your personal data. To exercise these rights, please contact us at hello@duoninilaundry.com.

8. Children’s Privacy

Our Service is not directed toward individuals under the age of 13, and we do not knowingly collect personal data from children. If you believe your child has provided personal data, please contact us to remove it.

Contact and Data Access Requests

If you wish to access, correct, update, or delete the personal data we hold about you, or if you would like to make an inquiry or complaint regarding our privacy practices, you may contact us through the following channel:

Data Protection Officer (DPO)
EPTH PTE. LTD.
20 Holland Drive, Singapore
Email: hello@duoninilaundry.com
Tel: +65 8772 9155

We will respond to all reasonable requests within a reasonable timeframe, in accordance with the Singapore Personal Data Protection Act (PDPA). For verification purposes, we may request certain information to confirm your identity before processing your request.

Please note that certain data may need to be retained for legal, regulatory, or business continuity purposes even after a deletion request.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

EPTH PTE. LTD.
20 Holland Drive, Singapore
Email: hello@duoninilaundry.com
Phone: +6587729155
Website: duoninilaundry.com