Terms and Conditions

1. About us

DUONINILAUNDRY.COM is operated by Epth Pte. Ltd. (UEN 202526180W), a company incorporated in Singapore with its registered address at 20 Holland Drive #17-405, Singapore 271020 (“we”, “us”, or “our”).

These Terms and Conditions govern your access to and use of our website, progressive web app, and curtain / laundry booking services (collectively, the “Service”). This page also sets out our privacy practices (PDPA) and refund / cancellation rules.

2. Acceptance

By creating an account, making a booking, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Singapore law. You confirm that information you provide is accurate and complete.

4. Services

We provide professional curtain and related laundry cleaning services in Singapore, subject to availability, serviceable locations, and onsite assessment. Quotes shown in the app may be estimates; final pricing may be confirmed after inspection of fabric type, size, condition, and access.

5. Bookings and access

You are responsible for providing accurate contact details, service address, and access instructions (including unit number, lobby access, and pet or security restrictions). If we cannot gain access at the scheduled time through no fault of ours, we may treat the visit as a missed appointment and apply a cancellation or rescheduling fee as set out in the refund rules below.

6. Pricing and payment

Prices are in Singapore Dollars (SGD) and, where applicable, include or exclude Goods and Services Tax (GST) as indicated at checkout or on your invoice. Payment is due as stated at the time of booking or upon completion of service, using the payment methods we offer.

7. Cancellation, rescheduling, and refunds

Nothing in this section limits your mandatory rights under Singapore law, including under the Consumer Protection (Fair Trading) Act.

• More than 24 hours before the scheduled service start: you may cancel for a full refund of amounts paid for that booking (less any non-refundable third-party fees already incurred, if disclosed at booking).
• Within 24 hours of the scheduled service start: cancellation may incur a fee of up to 50% of the booking value, or we may offer a credit for a future booking at our discretion.
• After our team has arrived or work has started: fees for work already performed (including travel / call-out) are generally non-refundable.

You may request to reschedule subject to availability. Rescheduling with less than 24 hours’ notice may be treated as a late cancellation.

If you are not present, or we cannot gain access at the agreed time despite reasonable attempts, we may charge a missed-appointment or call-out fee and require you to rebook.

If we cancel a booking for reasons within our control, you may choose a full refund of amounts paid for the cancelled booking or a free reschedule. If we must postpone due to circumstances beyond reasonable control, we will offer a reschedule; a refund remains available if a mutually acceptable new slot cannot be arranged.

If you believe the completed service did not meet the standard reasonably expected, please contact us within 48 hours of completion with photos and details. Where we agree the work is defective, we may (at our option) re-clean the affected items, offer a partial refund, or provide store credit.

Approved refunds are returned to the original payment method where possible, typically within 5–14 business days after approval. Email support@duoninilaundry.com with your booking reference to request a refund. We aim to respond within 3 business days.

8. Care of items

Please disclose stains, damage, delicate fabrics, or special care instructions before service. We take reasonable care, but some wear, colour fade, shrinkage, or pre-existing damage may become apparent during cleaning. We are not liable for loss or damage arising from undisclosed conditions, inherent fabric weakness, or manufacturer defects, except to the extent required by Singapore law.

9. Account use

You must keep your login credentials confidential and notify us promptly of any unauthorised use. You must not misuse the Service, attempt unauthorised access, or use it for unlawful purposes.

10. Limitation of liability

To the fullest extent permitted by Singapore law (including the Consumer Protection (Fair Trading) Act and Unfair Contract Terms Act), our total liability arising from any booking is limited to the amount you paid for that booking. We are not liable for indirect, incidental, special, or consequential loss, including loss of profits or opportunity, except where liability cannot be excluded by law (for example, death or personal injury caused by our negligence, or fraud).

11. Intellectual property

All content, branding, and software relating to DUONINILAUNDRY.COM remain our property or that of our licensors. You may not copy, modify, or redistribute them without our prior written consent.

12. Privacy (PDPA)

Epth Pte. Ltd. (UEN 202526180W) handles personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

Depending on how you use the Service, we may collect:

• Identity and contact details (name, mobile number, email address)
• Service address and access instructions
• Booking, payment, and transaction records
• Optional profile information you provide
• Device and usage data needed to operate and improve the app
• Communications you send to support

We use personal data to:

• Authenticate you and manage your account
• Process bookings, payments, refunds, and service fulfilment
• Send service notifications and support messages
• Improve service quality, security, and app performance
• Comply with legal obligations in Singapore
• Send marketing only where permitted (with consent or as otherwise allowed under the PDPA / Spam Control Act)

We do not sell your personal data. We may share it with trusted service providers (payments, hosting, messaging, logistics), professional advisers, or when required by Singapore law. If data is transferred outside Singapore, we take appropriate steps for a comparable standard of protection under the PDPA.

We retain personal data only as long as needed for the stated purposes or legal requirements, and use reasonable security measures to protect it. Subject to the PDPA, you may request access to or correction of your personal data, or account deletion where feasible, by emailing support@duoninilaundry.com. If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore.

13. Changes

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. Subject to any mandatory consumer rights, the courts of Singapore shall have exclusive jurisdiction over disputes arising from these Terms or the Service. You may also contact us first so we can try to resolve the matter amicably.

15. Contact

Epth Pte. Ltd. (UEN 202526180W)
20 Holland Drive #17-405, Singapore 271020
Phone: +65 8590 1620
Email: support@duoninilaundry.com